Contact information

We would love to hear from you — whether you need help choosing a case, want to track an order, or have a question about a return.

Online shop

Email reaches us fastest, and we answer within one working day. Please quote your order number — it is in your order confirmation email — so we can pick things up straight away.

Who you are dealing with

Argo Icarus Travel (Pty) Ltd t/a My Travel Shop, a South African company trading since 1996. My Travel Shop is the online extension of our national network of Travel Experience stores, and we are accredited sales agents of the Automobile Association of South Africa.

Visit a Travel Experience store

Nine stores across South Africa, where you can see the ranges in person, return or exchange an online order, and arrange an International Driving Permit or AA membership.

  • Bedfordview — Shop L26A, Bedford Centre, Van der Linde Road, Bedfordview, 2007 · +27 (011) 615 7946
  • Boksburg — 136 North Rand Road, Towers Shopping Centre, Boksburg, 1459 · +27 (074) 175 2709
  • Sandton — Shop G2, Benmore Gardens Shopping Centre, Cnr 11th Avenue & Grayston Drive, Benmore Gardens, Johannesburg, 2196 · +27 (011) 884 4104
  • Moreleta Park, Pretoria — Shop G44, Parkview Shopping Centre, Cnr Garsfontein & Netcare Road, Moreleta Park, 0181 · +27 (012) 653 5513
  • Cape Town — F49, Cavendish Square, Dreyer Street, Claremont, Cape Town, 7708 · +27 (021) 683 1410
  • La Lucia, Durban — Shop 205, La Lucia Mall, William Campbell Drive, Durban, 4051 · +27 (031) 572 7852
  • Musgrave, Durban — Shop 317, Musgrave Centre, 115 Musgrave Road, Musgrave, Durban, 4001 · +27 (031) 201 5244
  • Gqeberha — Shop 19A, Walmer Park Shopping Centre, Main Road, Walmer, Gqeberha, 6070 · +27 (041) 368 6452
  • Bloemfontein — Shop 4A, Northridge Mall, Cnr Christo Groenewald & Kenneth Kaunda Streets, Heuwelsig, Bloemfontein, 9301 · +27 (051) 444 0571

Store trading hours follow those of each shopping centre. Please phone the store before travelling if you need a specific item held for you.

Specific queries

  • Where is my order? Email us your order number and we will track the parcel for you.
  • Returns and refunds: email info@teaa.co.za for a return authorisation number, or take the item to any store. See our refund policy.
  • Damaged or incorrect delivery: tell us within 48 hours, with photographs, and keep the packaging.
  • Warranty claims: start them with us by email or at any store and we will lodge the claim with the brand's agent.
  • Privacy and your personal information: write to our information officer at info@teaa.co.za.
  • Bulk, corporate and gift orders: email us and we will quote.