Privacy policy

My Travel Shop is committed to protecting your privacy. This policy explains what personal information we collect when you use mytravelshop.co.za, why we collect it, who we share it with and what you can ask us to do about it. It is written to meet the Protection of Personal Information Act 4 of 2013 (POPIA).

Please read it before using the site or submitting any personal information. By using the site you accept the practices described here. If you do not agree with this policy, please do not use the site.

1. Who is responsible for your information

The responsible party is Argo Icarus Travel (Pty) Ltd t/a My Travel Shop, which operates mytravelshop.co.za and the Travel Experience store network.

Questions, requests and complaints about personal information go to our information officer at info@teaa.co.za, or call +27 (011) 823-6021.

2. What we collect

Information you give us

• To create an account: your name, email address, password and nearest city.
• To place an order: your delivery and billing address, a daytime telephone number and your payment details.
• Optionally, in your profile: gender, language, date of birth and similar demographic details, which help us recommend the right products.
• When you contact us: whatever you include in an email, contact-form message, phone call or review, including photographs you send us to support a return or a warranty claim.

Information we collect automatically

When you visit the site we record technical details of the visit: your IP address and internet service provider, your browser and operating system, the date and time of your visit, the pages you viewed and the site you came from. We use this to keep the site secure, to analyse trends and to improve how it works.

Payment information

Card payments are processed by our payment providers on their own secure systems. We never see or store your full card number, expiry date or CVV. We receive only confirmation that a payment succeeded or failed, and a masked reference to the card used.

3. Why we use it, and on what basis

• To perform our contract with you: to take and process your order, take payment, deliver your goods, handle returns, refunds and warranty claims, and support you afterwards.
• Because the law requires it: to keep invoices and tax records, and to meet our obligations under the Consumer Protection Act and tax legislation.
• With your consent: to send you newsletters and offers, and to use non-essential cookies.
• For our legitimate interests: to prevent fraud and abuse, to secure the site, and to analyse aggregated, non-identifying data so we can stock and present products better.

We do not sell your personal information, and we do not use it to make automated decisions about you.

4. Marketing, and how to stop it

When you register or tick the subscribe box, you consent to our sending you messages about promotions, special offers, discounts and new ranges. These may come by email, SMS, telephone or post.

You can opt out at any time: click "unsubscribe" at the foot of any marketing email, or email info@teaa.co.za and ask to be removed. We act on these requests promptly and at no cost to you. You will still receive transactional messages about orders you have placed — confirmations, delivery notifications and return updates — because those are part of fulfilling your order.

5. Who we share it with

We share your personal information only as far as is needed to run the shop, and only with:

• Shopify, which hosts this store and processes orders on our behalf;
• courier companies, which receive your name, address and phone number so they can deliver your parcel;
• payment gateways and our bank, which process your payment and any refund;
• the brands' local agents, where a warranty claim or repair has to be assessed by them;
• our email, analytics and support providers, which process data strictly on our instructions; and
• our professional advisers, or a regulator, court or law-enforcement agency, where we are legally required or entitled to disclose information.

Our Travel Experience stores may see your order details when you collect an order or return an item at a store.

6. Information sent outside South Africa

Some of our service providers — Shopify among them — host data on servers outside South Africa. Where personal information is transferred across a border, we do so only on terms that give it a level of protection comparable to POPIA, as section 72 of the Act requires.

7. Cookies and tracking

We use cookies and similar technologies to keep your cart and session working, to remember your preferences, to understand how many people visit the site and how they move through it, and to measure whether our advertising is worth running.

Cookies cannot by themselves identify you. If you have given us personal information previously, however, a cookie may be linked to it. Aggregated, non-identifying cookie and tracking data may be shared with third parties.

You can set your browser to refuse cookies, or delete those already stored, though parts of the site — the cart and checkout in particular — may then not work properly. For more about managing cookies, see www.aboutcookies.org.

8. How long we keep it

We keep your personal information for as long as you have an account with us and you continue to shop with us, and thereafter for as long as the law requires us to retain order and tax records. Marketing consent records are kept until you withdraw consent, and for a reasonable period afterwards so that we can prove the withdrawal was honoured. Information we no longer need is deleted or de-identified.

9. How we protect it

This site runs over an encrypted (HTTPS) connection. Access to customer data is restricted to staff who need it to do their jobs, and our hosting and payment partners maintain their own security safeguards. No system is perfectly secure, so please help us by choosing a strong, unique password and never sharing it. If a breach ever affects your personal information, we will notify you and the Information Regulator as POPIA requires.

10. Your rights

You may, at any time and free of charge:

• ask what personal information we hold about you, and ask for a copy of it;
• ask us to correct or complete anything that is inaccurate;
• ask us to delete information we no longer have a lawful reason to keep;
• withdraw your consent to marketing, or object to our processing your information; and
• complain to us, and then to the Information Regulator, if you believe we have mishandled your information.

Write to info@teaa.co.za. So that we do not disclose your information to someone else, please include proof of identity — a certified copy of your identity document — with a request for access or deletion. We will respond within a reasonable time, and in any event within 30 days.

The Information Regulator of South Africa can be reached at JD House, 27 Stiemens Street, Braamfontein, Johannesburg, or at complaints.IR@justice.gov.za.

11. Children

The site is not intended for children under 18, and we do not knowingly collect the personal information of a child. A person under 18 may use My Travel Shop only with the consent and involvement of a parent or guardian. If you believe we hold a child's information, tell us and we will delete it.

12. Other websites

The site links to other websites, including travelexperience.co.za and the Automobile Association. This policy covers only mytravelshop.co.za; when you follow a link elsewhere, please read the privacy policy published there.

13. Changes to this policy

We may change this policy at any time. Any change is published on this page, so please review it from time to time. Continuing to use the site after a change means you accept it.

My Travel Shop · Argo Icarus Travel (Pty) Ltd t/a My Travel Shop
Email info@teaa.co.za · Tel +27 (011) 823-6021 · Monday to Sunday, 09:00–17:00