Terms of service

These terms govern your use of mytravelshop.co.za and every order you place on it. Please read them before you buy. By using the site or placing an order, you agree to them. They are read together with our privacy policy, shipping policy and refund policy, which form part of these terms.

1. Who we are

mytravelshop.co.za ("My Travel Shop", "we", "us") is operated by Argo Icarus Travel (Pty) Ltd t/a My Travel Shop, a South African company trading since 1996 and the owner of the national network of Travel Experience stores. We retail luggage, bags and travel accessories, and we are accredited sales agents of the Automobile Association of South Africa.

Email info@teaa.co.za · Tel +27 (011) 823-6021 · Monday to Sunday, 09:00–17:00.

Membership of the site is free. Members receive newsletters about our latest ranges and deals, and can buy products for delivery nationwide. AA services such as International Driving Permits and AA membership are issued in our stores rather than sold online.

2. How a sale is concluded

1. Add the items you want to your cart.
2. Proceed to checkout and confirm the contents of your cart.
3. Enter your shipping and billing details, then continue to payment.
4. Your shipping cost and order total are displayed before you pay.
5. Pressing "Place your order" confirms that you accept these terms and intend to buy.
6. We acknowledge your order by email. That acknowledgement confirms receipt; it is not yet acceptance of your offer.
7. A binding sale comes into existence only when payment has been processed in full and received by us, and we have dispatched the goods. If payment fails — the account does not exist, there are insufficient funds, or the card or other details are incorrect — no sale is concluded.
8. We may decline or cancel an order, and will refund you in full if we do, where the goods are out of stock, where the price or description was published in error, where we cannot deliver to your address, or where we reasonably suspect fraud or abuse.

3. Prices, payment and VAT

• All prices are in South African Rand and include VAT where it applies. Delivery is charged separately and shown at checkout.
• Prices and promotions can change at any time. The price that applies to your order is the one displayed when you place it.
• We take reasonable care with our pricing, but errors happen. Where a price is obviously and materially wrong, we are not obliged to sell at that price: we will contact you, and you may confirm the order at the correct price or cancel it for a full refund.
• We accept the payment methods shown at checkout. Payments are processed by third-party providers over their own secure systems.
• Ownership of the goods passes to you when we have received payment in full; risk passes on delivery.

4. Products, images and stock

We describe our products as accurately as we can. Photographs are supplied by the brands and are illustrative: colours vary between screens, dimensions and capacities are the manufacturer's nominal figures and may differ slightly from the item you receive, and accessories shown in a styled photograph are not included unless the description says so. Where the brand changes a design, fitting or lining mid-range, we may supply the updated version.

Stock figures on the site are a guide. If an item you ordered turns out to be unavailable, or only part of your order can be supplied, we will contact you and you may wait for it, substitute it, or cancel that item for a refund.

5. Delivery

We deliver in South Africa, to a street address, usually within 3 to 7 working days of payment. Delivery times are estimates and not guaranteed. Our shipping policy sets out what we deliver, what it costs and what happens if a delivery fails, and forms part of these terms.

6. Cancellation and returns

As an online buyer you may cancel your purchase, without reason or penalty, within 7 days of receiving the goods, as section 44 of the Electronic Communications and Transactions Act provides. You bear the cost of returning them. You also have the right, for 6 months after delivery, to return goods that are defective or not fit for their purpose, under section 56 of the Consumer Protection Act.

How to cancel, what condition goods must be in, what we refund and how long it takes are all set out in our refund policy, which forms part of these terms. Cancelling an order before dispatch costs you nothing: email info@teaa.co.za or call us.

7. Your account

You are responsible for keeping your account details and password confidential, for restricting access to the devices you use, and for everything done under your account. Tell us at once if you think someone else has used it. Please give us accurate information and keep it up to date — we cannot deliver on the strength of a wrong address.

If you are under 18 you may use the site only with the consent and involvement of a parent or guardian. We may refuse service, close accounts, remove or edit content, or cancel orders at our discretion, and will tell you why where we reasonably can.

8. Acceptable use and monitoring

You may use the site only for lawful purposes. You may not attempt to gain unauthorised access to it, interfere with its operation, scrape or copy its content systematically, or submit content that is unlawful, defamatory, infringing or deliberately misleading.

We may, but need not, monitor activity and content on the site. We may investigate any suspected breach of these terms or any complaint, and take the steps we consider necessary — including issuing a warning, or suspending, terminating or attaching conditions to your access.

9. Discount vouchers and promotions

• Only one voucher may be used per checkout, and a voucher may be redeemed only once per customer.
• Vouchers have no cash value, cannot be exchanged for cash, and cannot be used to buy gift cards.
• Where a voucher has an expiry date or minimum spend, those conditions are published with it.
• We may review, decline or limit any voucher where fraud or abuse is evident.
• If an order paid for partly with a voucher is refunded, the voucher portion is refunded as a store credit.

10. Competitions

We may run competitions on this site and on other channels. The prizes and the requirements for winning are disclosed while the competition runs and may change between competitions. Winners are decided at our discretion. We cannot guarantee the quality or fulfilment of a prize supplied by a third party. Our staff and their immediate families may not win our competitions.

11. Availability of the site

We aim to keep the site available at all times, but we may limit, suspend or discontinue any part of its functionality, and the site may occasionally be unavailable for maintenance or for reasons beyond our control. We do not warrant that the site will be uninterrupted or error-free, and we are not liable for any loss of data that results from such an interruption.

12. Intellectual property

My Travel Shop and the brands we stock retain all copyright, trade-mark and other rights in the site and in its content — product listings, descriptions, images, video, layout and databases (the "protected property"). You may browse, and print or download extracts for your own private use. Any other copying, modification, publication, distribution to third parties or commercial exploitation of the protected property, without our prior written consent, is prohibited.

13. Liability

We take responsibility for supplying goods that match their description and are of good quality, as the Consumer Protection Act requires, and nothing in these terms excludes or limits any right you have under that Act or any other law that cannot lawfully be excluded.

Subject to that, we are not liable for indirect or consequential loss — including loss of profit, loss of use, missed travel arrangements or costs arising from a delayed delivery — and our total liability arising from any order is limited to the amount you paid for the goods concerned. We are not liable for damage caused to goods after delivery by accident, misuse, overloading, unauthorised repair, ordinary wear and tear, or handling by an airline or other carrier.

14. Personal information

Our privacy policy explains what personal information we collect, why, who we share it with and what rights you have. We respect your right to privacy and aim to comply with the Protection of Personal Information Act, which regulates how we collect, process, store, share and destroy the personal information you give us.

15. Electronic communications

You agree that we may communicate with you electronically, and that an email, an on-site notice or an SMS from us satisfies any requirement that a communication be in writing. A communication is deemed received when it enters your email system.

16. Changes to these terms

We may revise these terms from time to time. The version published on this page when you place an order is the version that governs it, so please read them each time you transact. If you do not agree with them, you may not use the site.

17. Governing law and disputes

These terms are governed by the laws of the Republic of South Africa, and the South African courts have exclusive jurisdiction over any dispute arising from them.

If you have a complaint, please raise it with us first at info@teaa.co.za; we would far rather resolve it directly, and we will respond within 5 working days. You remain entitled to refer a consumer complaint to the National Consumer Commission or an accredited consumer-dispute body.

18. General

If any provision of these terms is found to be unenforceable, the rest remains in force. Our not enforcing a provision at any time does not waive our right to enforce it later. You may not cede your rights under these terms to anyone else without our written consent.

My Travel Shop · Argo Icarus Travel (Pty) Ltd t/a My Travel Shop
Email info@teaa.co.za · Tel +27 (011) 823-6021 · Monday to Sunday, 09:00–17:00