Shipping policy

We deliver luggage, bags and travel accessories anywhere in South Africa, by insured courier. This policy explains what delivery costs, how long it takes and what happens if something goes wrong on the way.

In short

  • Delivery: 3–7 working days from receipt of payment, nationwide.
  • Cost: calculated at checkout, before you pay.
  • Cover: every parcel is insured in transit.
  • We need: a street address and a daytime phone number — we cannot deliver to a PO box.

1. Where we deliver

We deliver throughout South Africa to a physical street address, residential or business. We do not deliver:

  • to PO boxes or Postnet suites;
  • to farms or deep rural addresses; or
  • outside South Africa.

We do reach outlying towns and smaller centres, though these take longer than the main metros. If you are not sure whether we cover your area, email info@teaa.co.za with your postal code before you order and we will confirm.

If you would rather collect your order from one of our nine Travel Experience stores, contact us before placing it and we will arrange that where stock allows.

2. Delivery times

  • Orders are picked and packed on working days (Monday to Friday, excluding public holidays).
  • We endeavour to deliver within 3 to 7 working days of receiving payment.
  • Outlying areas can take a few days longer.
  • Delivery time is based on the estimated availability of every item in your cart, so a cart with one slower item may ship as a whole slightly later. Ask us and we will gladly split the order.

Delivery times are estimates, not guarantees. Courier networks are busiest from mid-November to early January and over long weekends, and load shedding, weather, strikes and road closures occasionally hold parcels up. We will tell you as soon as we know of a delay affecting your order.

3. What delivery costs

  • Your shipping cost is worked out in the cart and shown on the payment page, before you commit to the order.
  • Large or heavy items — full-size hard-shell cases and multi-piece sets in particular — can carry a higher rate. That is already built into the figure you see at checkout; there are no surprise charges afterwards.
  • We run promotional shipping rates from time to time, and we reserve the right to change our shipping rates at any time. The rate you are shown at checkout is the rate that applies to your order.

4. What we need from you

  • A complete street address, including complex or estate name, unit number and postal code.
  • A daytime telephone number. This is compulsory — couriers phone ahead, and an order with no reachable number cannot be delivered.
  • Someone over 18 at the address during business hours to receive and sign for the parcel. Couriers deliver on working days between 08:00 and 17:00 and cannot give a precise time.
  • Access arrangements for a gated estate or office park, if a visitor needs to be cleared in.

Please check your delivery address on the order confirmation. If it is wrong, tell us immediately — once a parcel is with the courier, a redirection is charged as a second delivery.

5. Tracking your order

You will get an order confirmation by email as soon as you pay, and a notification with a waybill number when your parcel is collected by the courier. If the tracking has not moved for two working days, or you have any question about where your order is, email info@teaa.co.za or call +27 (011) 823-6021 with your order number and we will chase it for you.

6. If a delivery fails

Should a parcel not be delivered for a reason that is not our fault — nobody at the premises, calls unanswered, access refused, an incomplete or incorrect address — we will attempt a second delivery at no charge to you. If that attempt also fails, any further delivery is for your account, and we will quote you before sending the parcel out again. A parcel that cannot be delivered at all is returned to us and refunded, less the delivery costs already incurred.

7. Insurance, and checking your parcel

All goods in transit are insured, so a parcel lost or damaged on the way to you is our problem, not yours. Please help us by:

  • looking the parcel over before you sign for it, and noting any visible damage on the courier's waybill;
  • opening it the same day and checking the contents against your order; and
  • telling us within 48 hours if anything is damaged, missing or incorrect — email info@teaa.co.za with photographs, and keep all the original packaging.

See our refund policy for what happens next. Risk in the goods passes to you on delivery.

8. Stock and availability

Occasionally a product sells out between your order and our picking it. If an item in your order is unavailable we will contact you promptly, and you may wait for it, swap it, or cancel that item for a full refund. We do not charge you for stock we cannot supply.

9. Questions

My Travel Shop · Argo Icarus Travel (Pty) Ltd t/a My Travel Shop
Email info@teaa.co.za · Tel +27 (011) 823-6021 · Monday to Sunday, 09:00–17:00